Cannabis Jobs – Do you love helping customers, providing answers and finding solutions? At de.cannazen.one/ you are the face of the community and make sure that our customers feel well looked after – from the first contact to delivery.
Type of employment: Full-time
Location: Cologne
Salary: A matter for negotiation
Start date: Immediately
Apply now: Customer Service Manager
Send us your application! Send us your documents, we would be delighted:
You are the first point of contact for our customers, supporting them with questions, problems or orders and thus contributing directly to a positive customer experience.
Focus: Help our customers find solutions quickly and easily!
Support for our customers by e-mail, telephone, chat & social media
Processing orders and delivery status requests
Answering questions about products, recipes and processes
Feedback management and forwarding to editorial & product team
Close cooperation with pharmacies, doctors and logistics partners
Documentation of requests in the CRM system
Proactive communication in the event of problems, delays or queries
Support in building the community through quick and personal responses
Reporting of KPIs & suggestions for improvement
What you bring with you: Experience
You are communicative, empathetic and love helping people. Organization and a structured way of working are a matter of course for you.
Experience in customer service, support or similar areas
Enjoy direct customer contact and solution-oriented work
Excellent communication skills, written & verbal
Empathy, patience and understanding for individual concerns
Experience with CRM systems and ticket tools an advantage
Independent, organized and structured way of working
Team player mentality and high service orientation
Interest in our medical and service topics
What we offer: Team & Office
At CannaZen, you are part of a dynamic team that supports each other and grows together. You will work closely with the editorial team, store, social media and our partners.
Office in Cologne city center with close team contact
Cooperation with pharmacies, doctors and logistics partners
Freedom for own ideas & optimizations in support
Direct influence on customer satisfaction & community loyalty
At de.cannazen.one/, we make access to medicinal cannabis in Germany particularly easy. Our service is 100% digital and connects patients, EU doctors and partner pharmacies on one platform. No long waiting times, no complicated processes – we make sure that everything runs smoothly.
Apply for a cannabis prescription online
You can request your treatment online 24/7 at any time: our cooperating EU doctors will check your details in the shortest possible time. If medically suitable, we will quickly issue your cannabis prescription. No waiting rooms and no unnecessary journeys.
Delivery with partner pharmacies
We work with certified partner pharmacies so that you can order your flowers directly and discreetly online. Delivery is fast and reliable directly to your home.
Store, app & happy patients
You can access our range at any time via our live stock (“Shop”) and our app. We also keep you regularly informed about news, tips and promotions on our social media channels.
Your job: Customer Service
Become part of our team and help us build the best customer experience. Be the point of contact, solve problems and actively shape the satisfaction of our customers.
Apply now for Zen Customer Service
Send us your application! Send us your documents, we would be delighted:
At de.cannazen.one/, we have simplified the entire medical cannabis process for you. Our digital process connects teleclinics, producers, EU doctors and partner pharmacies in one efficient system. So you get everything from a single source – fast, discreet and uncomplicated.
Teleclinic – Digital consultation
Our teleclinic allows you to apply for your cannabis prescription completely online. After completing the form, our cooperating EU doctors will check your details and issue your prescription if it is suitable. No waiting times, no travel – everything is digital.
Producers – quality right from the start
We only work with certified producers who supply strictly tested flowers and products. This ensures that you only receive high-quality and safe medicinal products.
EU doctors – Competent support
Experienced EU doctors(cannabis doctors) will accompany you throughout the entire process. From the initial consultation to the issuing of prescriptions and further support, they will provide you with expert assistance.
Partner pharmacies – Fast & discreet delivery
After the prescription has been issued, our partner pharmacies(cannabis pharmacy) take over. Here you order your flowers directly online, and they ensure that your delivery arrives safely, discreetly and reliably.
Home delivery:
Customer Service Manager in Cologne – Job
Support, customer advice & community Location: Cologne center, full-time Start date: Immediately
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Support, customer advice & community
